Returns and warranty

What we will repair, replace or take back, and how to ask.

Warranty

We honor all warranties, express and implied, under applicable state law. If a Medicare-covered item is under warranty, we will not charge you or Medicare for repair or replacement covered by that warranty.

We will tell you what warranty applies to your equipment when it is delivered, and we keep a record of that.

Repairs and rented equipment

Equipment rented from us is maintained, repaired or replaced at no charge for as long as you are renting it. In Colorado we come to you. Outside Colorado we arrange the repair or send a replacement by carrier, and we tell you before you rent how service would work where you live. Call us as soon as something stops working properly — do not wait for the next resupply.

Returns

We accept returns of items that are substandard or unsuitable for you. Call us and we will arrange it.

If an item arrives faulty or damaged, or turns out to be wrong for you, we always take it back — including masks, catheters and other personal items.

What we cannot take back is an item you simply changed your mind about once the seal is broken, because of hygiene and safety rules. We tell you before you order which items those are.

How to ask

Call (720) 877-7572, Monday to Friday, 8:00 am–6:00 pm MT, or fax (720) 572-5870. Tell us what the item is, when you received it and what is wrong. We log every complaint and will respond to you.